Privacy Policy

1. Information We Collect

We collect personal information that is necessary for providing skip bin hire services, including:

• Full name, phone number, email address, and service address
• Payment details (processed securely via third-party gateways such as Square or Stripe)
• Booking details including waste type, bin size, and delivery location
• Device and usage information collected automatically when visiting our website (via analytics or cookies)

2. How We Use Your Information

We use personal information to:

• Process and confirm bookings
• Arrange bin delivery, pickup, and invoicing
• Communicate service updates, quotes, or schedule changes
• Comply with legal and regulatory obligations
• Improve our website, customer service, and marketing

By providing your contact details, you consent to us communicating with you by phone, SMS, or email regarding your booking or related services.

3. Third-Party Providers & Data Sharing

We may share limited information with trusted third parties solely for operational purposes, such as:

• Subcontractors who deliver, collect, or process your skip bin waste
• Payment processors (e.g., Square, Stripe) for secure transactions
• Analytics and advertising platforms (e.g., Google Analytics, Meta Ads) to understand website performance

We do not sell, rent, or trade personal information to external parties. All subcontractors and service partners are required to comply with equivalent privacy standards.

4. Cookies & Website Analytics

Our website uses cookies and analytics tools to improve user experience and measure performance. Cookies may collect anonymous information such as device type, browser, time on site, and pages visited. You can disable cookies in your browser, but some site features may not function correctly without them.

5. Data Security

We take reasonable steps to protect your personal data from misuse, loss, and unauthorized access. All digital information is stored securely, and sensitive data (e.g. payments) is encrypted and transmitted via SSL. While we follow industry best practices, no online system is completely secure, and you use our website at your own risk.

6. Marketing & Communications

We may use your contact details to send service updates, review requests, or promotional offers relevant to skip bin hire in Adelaide. You can opt out of marketing communications anytime by replying "STOP" to SMS or using the unsubscribe link in emails.

7. Access & Correction

You may request access to or correction of your personal information by contacting us directly. We will respond within a reasonable timeframe and may require verification of your identity before releasing information.

8. Data Retention

We retain personal information for as long as necessary to fulfill service, legal, or tax obligations. When data is no longer required, it is securely deleted or anonymized.

9. External Links

Our website may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of third-party websites.

10. International Data Transfers

Some service providers may store or process data outside Australia (e.g., in the United States). Where applicable, we take reasonable steps to ensure those providers comply with equivalent data protection standards.

11. Complaints

If you believe we have breached your privacy, contact us using the details below. We will investigate and respond within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Updates to This Policy

This Privacy Policy may be updated periodically to reflect business or legal changes. The latest version will always be available at adelaideskipbins.com/privacy.